Tegria is thrilled to be presenting and exhibiting at Elevate PX from March 31 – April 2 in Las Vegas, joining fellow leaders who are passionate about enhancing the patient experience. Visit us at Booth 30 to learn more about AI-driven sentiment analysis and Smart Automation, and don’t miss our Lunch & Learn on April 1, where we’ll explore the Future of Consumer Experience. We look forward to meaningful conversations and sharing insights on transforming healthcare experiences!
Tegria Lunch and Learn
The Future of Consumer Experience: AI, Sentiment, and Smart Automation
Tuesday, April 1, 2025 I 11:30 AM - 12:30 PM PDT
AI-driven sentiment analysis is transforming healthcare by enhancing efficiency and improving patient experiences. In this session, experts from Tegria and Froedtert ThedaCare Health will discuss how conversational AI and sentiment analysis optimize contact center operations. Attendees will learn how AI categorizes caller intents, integrates with Epic-enabled automation, and drives key experience outcomes. The session will also explore future advancements, including automated QA and sentiment-driven service recovery.
Stacey Mueller, MS, CCMP, CPXP
Executive Director, Enterprise Experience Management, Froedtert ThedaCare Health
Kjrk Reyerson, MBA, PMP, CSM, CMS, CCGB, CCXP, CPXP, CDH-L, UXDS
Senior Managing Consultant, Tegria