Sharing Clinical Knowledge and Decision Support

Tegria’s years of experience were instrumental in bringing new and relevant perspectives to the product development process. The resources Tegria brought into the solution delivery team have been exceptional in providing architectural design to make the solution highly scalable and usable for health systems of all sizes. Their industry expertise and technical depth have exceeded expectations.

EVE CUNNINGHAM, MDChief of Virtual Care and Digital Health, Providence

Background and Challenge  

For many front-line providers, helping patients navigate their unique health concerns means weaving together complex information and guidance across medical specialties. This can lead to frustrating delays for patients and extra administrative work for providers, a factor in burnout for 60 percent of physicians in 2022. 

Providence wanted to help front-line providers offer focused recommendations during patient visits by putting the right information and guidance at their fingertips. “We’ve heard through various forums that a major source of frustration for front-line providers is inefficiency in sharing information and knowledge with each other,” David Kim, MD, Providence EVP and Chief Executive, Physician Enterprise, said in communication to Providence providers. 

A small Providence team began work on a decision-support tool for providers, then decided to take the project further. “Providence had created a proof-of-concept for the ‘AskProv’ bot solution and realized that it was not enterprise scalable,” said Eve Cunningham, MD, Chief of Virtual Care and Digital Health, Providence.  

Solution 

Providence needed a nimble, experienced partner with healthcare expertise to bring their vision to life. They tapped Tegria’s Custom Development team to design and architect a scalable, cloud-based application that would enable providers to create, edit, and access clinical instructions and referral guidance at the point of care. Using the app, front-line providers could help patients navigate healthcare decisions and next steps during clinical visits—and patients could leave each visit feeling confident about their care. 

Tegria led design and workflow sessions with stakeholders from Providence to visualize the final product. Tegria’s healthcare technology background eliminated a lengthy discovery phase, allowing the team to deliver ambitious net-new software using future-forward technologies in just six months.  

“Working directly with Tegria offered speed to scale and accelerated the design and development of an enterprise-class solution,” said Cunningham. “Tegria’s ability to immediately bring industry experts into all facets of the project from content, design, architecture, and product management allowed for agility and speed that was not achievable using just our own Providence resources.”