Insight
End-User Training Trends
Best Practices While Emerging From The COVID Era
Tegria’s managing consultants Meg Johnson and Allie Hope joined Froedtert Health’s Training & Education Manager, Kimberly Harris, to present end-user training trends in the post-COVID landscape to Wisconsin Epic Users Group (WIEUG) members. Meg, Allie, and Kim outlined what’s working, what’s not, and how change management strategies are evolving as the landscape shifts at the national level.
The Problem
As the market continues to be flooded with new continuous learning tools, organizations are struggling to decide whether to adopt a completely virtual training offering, get back to face-to-face channels, or test a hybrid approach.
Adjusting a training strategy can be daunting even in the best of conditions. The workforce crisis adds another layer of strategic complexity when seeking to balance the organization’s overall needs and the capabilities of the EHR training team.
The Opportunity
Some organizations are anxious to return to their pre-COVID strategy, with an emphasis on the traditional in-person classroom experience. Those in favor of this approach are familiar with it and perceive it as higher quality. Trainers may argue learners have less distractions in a classroom and see the importance of building relationships with face-to-face interactions. While in-person has its advantages, using it as your primary training strategy is misaligned with most of today’s workforce needs and expectations.
The digital training solutions created over the last couple of years have become the norm and have garnered a lot of acceptance from leaders and learners alike. While continuing with the online and virtual approach eases some of the workforce and resource restraints, it also impacts the learner’s experience by reducing or eliminating opportunities to ask questions in real-time.
The Solution
As you look to see how you can best meet the needs of your learners and organization, you can start to see how a blended approach might give you the best of both worlds. If you take the time to analyze your learning needs and the tools available, you can create a robust hybrid training strategy that produces positive outcomes and satisfaction.
Adopting a hybrid approach positions EHR training teams to be flexible in adapting to ever-changing business needs. Using a hybrid model allows teams to have a buffet of scalable training options to match the needs of specific learner audiences as well as organizational initiatives. This refreshed approach can be accomplished by taking a fresh look at existing technologies and tools and can be invigorated by incorporating new learning technologies like adaptive learning.