Resource
Journey Mapping Services
Let’s elevate experiences with a detailed, data-driven map.
Journey mapping is a powerful tool that combines user insights, skilled analytics, and strategic guidance to help healthcare organizations improve experiences, care delivery, and listening strategies.
Our Services Include:
User Experience Analysis
We summarize current experiences generated through interviews, observation, and research.
User Representations To Guide Design
We leverage research to develop user characteristics, capturing major areas of overlap in user behavior, attitudes, motivations, pain points, and goals.
Journey Maps and Recommendations
We provide a visualization of select user journeys tied to key access touchpoints with recommendations for sustained improvement.
Our Approach
1. Scoping, Discovery, and Insights
- Identify goals, objectives, deliverables.
- Review of Press Ganey tools and performance.
- Conduct 1:1 provider interviews.
- Create persona segmentations.
3. Analysis, Reporting, and Map Design
- Analyze interviews using AI-assisted transcription and tagging.
- Identify themes and outline journey phases.
2. Hypothesis Mapping
- Host workshop to map out hypothetical experiences.
- Identify misconceptions and pain points.
- Integrate feedback and align roadmap with other workstreams.
Journey Mapping Process
The Tegria Difference
Healthcare-Focused
Our roots in healthcare give us a deep understanding of industry operations, workflows, and technologies.
Client-Centered
Our approach starts with listening and centers around helping you succeed today and in the future.
Results-Driven
Our end-to-end custom solutions drive meaningful change to advance care and improve performance.