Key Insights From 2024: Our Experts Share Their Best Takeaways From Leading Healthcare Events

Ray Gensinger, MD, CMO

February’s ViVE focused on data management, which includes collection, transmission, and analysis to generate actionable insights. Exhibitors and speakers emphasized the importance of data processes, reflecting a trend toward data-centric strategies among providers and payers. There is also a growing recognition that, while artificial intelligence (AI) is a vital technology, healthcare transformation will depend on how effectively we use AI to unlock its full potential. Ultimately, how we adopt new technologies, including AI, will be the key to making a significant impact.  

Stephanie Ngo, Managing Director, Payer Services 

A key takeaway from ViVE was the importance of data in addressing rising healthcare costs. Data availability, quality, and usability significantly affect buyers’ costs. Although price transparency rules aim to help consumers, they often benefit payers and providers, leading to higher costs. Despite the shift to Value-Based Care (VBC), affordability can be ensured only with better data usability. Although AI could help analyze complex data to reduce costs, its effectiveness is limited by current data quality and availability.

Brigid Turrittin, VP of Sales, Payer

CEOs of provider-owned health plans emphasized the need for organizational cultures and exceptional local service to retain clients and differentiate themselves in the market. Health plans are also closely monitoring the 2025 Medicare Prescription Payment Plan for financial implications, and Affordable Care Act plans are expanding, with brokers like HealthSherpa gaining market share. 

Andrea Corona, Managing Director, Care Operations 

Hundreds of elite healthcare executives and thousands of peers converge yearly to exchange ideas and spark innovation. Key speakers discussed addressing provider burnout and workforce shortages by building a culture of trust with optimized workflows and strategic care model transformation. Value-based care has bold, transformative potential; but a lack of cross-departmental collaboration and clearly defined strategies risk compromising patient outcomes, financial sustainability, and overall system reliance. 

Meg Johnson, Senior Managing Consultant, Care Operations

The KLAS Change Management Executive Forum addressed the challenges healthcare organizations face during change, highlighting the need to prioritize people over processes. Attendees emphasized cultural readiness and stability during change. They agreed on a framework for successful transformation, focusing on preparation, project rollout, and long-term sustainability. Recommendations also included a centralized owner for change management to ensure clear communication and prevent mixed messages across teams.

Peter Bonamici, Senior Vice President, Revenue Cycle + Experience

This event encouraged discussions on AI transparency, security, and aligning operations with technology for better outcomes. AI is moving from initial hype to more narrow and practical use cases with established cybersecurity practices. Security is also evolving with an increasing urgency to plan for unforeseen events. Recommendations included streamlining operations, reducing technology redundancies, and developing strategic partnerships for adaptive strategies that provide quick responses and minimal disruption.